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Product Problem Tracker - Reship Creation & Credit Memo Reason Codes

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Quick Overview

This module provides an easy overview for the admin of potential packaging and inventory issues. Includes an easy to use "Reship" button that allows for quick and painless reshipments of any problem orders.



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  • Reship Button Added To Order View
  • New Order Reship Screen
  • Config Setting To Set Reason Codes
  • Problem Tracker Report

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Need a way to make and track re-shipments? We have your solution! Streamline your product problem tracking with this great workflow:

1) When a customer needs a reship, now instead of placing a "Reorder" you have a new button called "Reship". When clicked it duplicates the order at no value and gives you drop down "problem type" to select before processing the reshipment.

2) When customer needs a refund process a "Credit Memo" and there will be a "problem type" drop down to select before processing the return.

3) Module gives you a report in which allows you to see the SKU's, Number of Problems, Types of Problems, etc. Complete oversight from a administration view to see which problems are causing the most problems what what type of problems.


- Adds Reship button to "Order View" with a "Reship Reason" drop down and optional "Refund Reason" drop down in Credit Memo area.

- Click Reship and "New Order" screen will populate with all previous order details filled in, but the price will be default set to custom and $0. A "Reship Reason" drop down box will also appear on this New Order screen in which you can select from drop down the Reship Reason Code.

- Reship Reason Codes are created and maintained in Config.

- Report added in: Reports > Products > Problem Tracker. View your SKU's Reason Codes, and QTY's of issues your having. Easy oversight for admin of potential packaging and inventory issues.

- When reship order completed, order number will match original order but with a post fix of -1. If 2 reships happen, post fix will be -2, etc. etc.

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